Shipping policy
Shipping Policy
Last Updated: August 20, 2026
At Fixify, we aim to process and deliver your orders as efficiently and reliably as possible.
This Shipping Policy explains how orders are processed, shipped and delivered when you purchase products from the Fixify online store.
By placing an order with Fixify, you acknowledge and agree to the terms of this Shipping Policy, subject to any mandatory consumer rights that apply to you.
1. Order Processing
Orders are normally processed after payment has been successfully authorized and the order has been received.
We aim to process orders within 1–3 business days.
Business days generally exclude Saturdays, Sundays and public holidays.
During periods of high demand, promotional events, holidays or other circumstances affecting order volume, processing may take longer.
If there is an unexpected delay in processing your order, we will make reasonable efforts to keep you informed.
2. Shipping Times
After your order has been processed, delivery times depend on the destination, shipping method, carrier and other circumstances outside our direct control.
Typical estimated delivery times are:
-
European Union: approximately 5–12 business days;
-
United Kingdom: approximately 5–12 business days;
-
United States and Canada: approximately 7–15 business days;
-
Other international destinations: approximately 7–20 business days.
These delivery times are estimates only and are not guaranteed unless expressly stated otherwise at checkout.
Delivery times may occasionally be longer because of carrier delays, customs procedures, weather conditions, holidays, high shipping volumes or other circumstances beyond our reasonable control.
3. Delivery Estimates
Delivery estimates begin after the order has been processed and shipped.
The estimated delivery time does not include the order processing period unless expressly stated otherwise.
Although we work with shipping providers to deliver orders as efficiently as possible, Fixify cannot guarantee a specific delivery date unless a guaranteed delivery service has expressly been offered at checkout.
4. Tracking Information
When tracking is available for your shipment, a tracking number may be sent to the email address associated with your order.
Tracking information may take some time to become active after the carrier receives or scans the package.
Tracking updates are controlled by the shipping carrier and may not appear immediately.
If tracking information has not updated for a reasonable period, please contact Fixify so that we can investigate the shipment.
5. Shipping Costs
Applicable shipping charges are displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
-
Destination;
-
Order size;
-
Product type;
-
Shipping method;
-
Carrier;
-
Delivery service selected.
Any applicable shipping fees will be shown to you before payment is completed.
6. International Shipping
Fixify may ship products to selected countries and regions.
International orders may be subject to additional customs procedures, import requirements, taxes, duties or other governmental charges.
Availability of international shipping may depend on the destination and the products included in the order.
7. Customs, Duties and Import Taxes
For international shipments, the destination country may impose customs duties, import taxes, VAT or other charges.
Where these charges are not included in the checkout price, they may be payable by the recipient.
Customs rules and charges vary between countries and are outside Fixify's control.
Customers are responsible for complying with applicable import laws and requirements in their destination country, unless applicable law provides otherwise.
Customs authorities may also delay shipments for inspection or processing.
Such delays are outside Fixify's control.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
This includes:
-
Full name;
-
Delivery address;
-
Apartment, unit or building information where applicable;
-
Postal code;
-
City;
-
Country;
-
Any other information required for successful delivery.
If you notice that your shipping information is incorrect, please contact Fixify as soon as possible.
We will make reasonable efforts to correct the information before the order is processed or shipped.
Once an order has been shipped, changes may no longer be possible.
9. Failed Deliveries
If a carrier cannot deliver an order because of an incorrect address, incomplete information, refusal of delivery, failure to collect the package, or another circumstance attributable to the customer, the shipment may be returned to the sender or otherwise handled according to the carrier's procedures.
Where permitted by applicable law, additional shipping costs may apply if a shipment needs to be reshipped.
If the package is returned to Fixify, we will contact you regarding the available options.
Mandatory consumer rights remain unaffected.
10. Lost Packages
If your order appears to have been lost during transit, please contact Fixify so that we can investigate the shipment with the relevant carrier.
Where a shipment is confirmed as lost, Fixify will take appropriate action in accordance with the applicable circumstances and consumer protection laws.
For consumers protected by mandatory statutory rights, nothing in this policy limits any legal remedy to which they may be entitled.
11. Packages Marked as Delivered
If the carrier's tracking information states that your package has been delivered but you have not received it, please:
-
Check around your delivery location;
-
Check with household members, neighbors or building reception where applicable;
-
Check whether the carrier left the package in a designated location;
-
Contact the carrier using the tracking information;
-
Contact Fixify if the package cannot be located.
We may contact the shipping carrier to investigate the delivery.
12. Damaged Packages
If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.
If the product itself is damaged, contact Fixify and provide photographs of:
-
The product;
-
The packaging;
-
Any visible shipping damage;
-
The shipping label where possible.
This information may help us investigate the issue with the carrier.
Your statutory rights concerning damaged or defective products remain unaffected.
13. Multiple Products in One Order
Depending on product availability, fulfillment arrangements and shipping locations, products from the same order may occasionally be shipped separately.
If this happens, you may receive multiple tracking numbers and separate deliveries.
You will not necessarily receive all products in the same package.
14. Delays
Shipping and delivery delays may occur for reasons outside our reasonable control.
Examples include:
-
Carrier delays;
-
Severe weather;
-
Public holidays;
-
Customs inspections;
-
Customs processing;
-
Strikes;
-
Transportation disruptions;
-
High shipping volumes;
-
Natural disasters;
-
Government restrictions;
-
Technical problems;
-
Other unforeseen events.
We will make reasonable efforts to assist customers when a shipment is delayed.
However, estimated delivery times are not guaranteed unless expressly stated otherwise.
15. Pre-Orders and Temporarily Unavailable Products
If a product is offered as a pre-order or is temporarily unavailable, the expected shipping timeframe will be communicated on the relevant product page or during checkout where applicable.
Orders containing products with different availability dates may be shipped separately where appropriate.
16. Delivery Address Changes
If you need to change your delivery address after placing an order, contact Fixify as soon as possible.
We will attempt to update the address before the order is processed or shipped.
Once an order has entered the shipping process, we cannot guarantee that the address can be changed.
17. Shipping Restrictions
Some products may not be available for delivery to certain countries or regions due to:
-
Local laws;
-
Carrier restrictions;
-
Customs restrictions;
-
Product-specific transportation requirements;
-
Import restrictions;
-
Operational limitations.
If we cannot ship an ordered product to your destination, we may contact you to arrange an appropriate solution or refund.
18. Delivery to Remote Locations
Orders sent to remote or difficult-to-access locations may require additional delivery time.
Additional shipping charges may also apply where the selected carrier imposes such charges and those charges are disclosed as required before purchase.
19. Customer Responsibility After Delivery
Customers should ensure that delivery information is accurate and that someone or an appropriate delivery location is available to receive the shipment when required.
Once an order has been successfully delivered according to the carrier's records, customers should take reasonable care of the package and products.
Nothing in this section limits any statutory rights relating to products that are defective or not in conformity with the sales contract.
20. Shipping and Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict or limit mandatory consumer rights.
Where applicable law provides a specific delivery period, remedy or right concerning delayed or failed delivery, that law will prevail.
For consumers in the European Union, mandatory consumer protection rules concerning delivery and the transfer of risk will apply where relevant.
21. Risk and Responsibility
For consumers, responsibility for loss or damage to goods during delivery will transfer in accordance with applicable consumer protection laws.
Where mandatory law provides that the risk remains with Fixify until the consumer or a person designated by the consumer physically receives the goods, Fixify will comply with that requirement.
Nothing in this policy is intended to reduce any mandatory legal protection available to consumers.
22. Contact
If you have questions about your shipment, delivery status or shipping options, please contact Fixify through the customer support contact information published on our website.
When contacting us regarding an order, please include your order number and tracking number, if available.
We will make reasonable efforts to assist you and investigate shipping issues.
Fixify
We work with shipping and delivery partners to provide reliable delivery while keeping our shipping process as simple and transparent as possible.