Privacy policy

Privacy Policy

Last Updated: August 20, 2026

At Fixify, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Fixify collects, uses, stores, shares and protects personal information when you visit our website, create an account, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us when you use our website or purchase our products.

Depending on how you interact with Fixify, this information may include:

  • First and last name;

  • Billing and shipping address;

  • Email address;

  • Telephone number;

  • Order information;

  • Products purchased;

  • Payment-related information;

  • Account information;

  • Customer service communications;

  • Information you provide when submitting a return, refund or product-related request;

  • Information you voluntarily provide when contacting us.

We do not need access to or store your complete payment card number when payments are processed through third-party payment providers.

2. Information Collected Automatically

When you visit the Fixify website, certain information may be collected automatically through your browser, device and website technologies.

This information may include:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Language preferences;

  • Approximate geographic location derived from your IP address;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Time spent on pages;

  • Website interactions;

  • Date and time of access;

  • Information about how you navigate and use our website.

This information may be collected through cookies, pixels, tags, log files and similar technologies.

3. How We Use Your Information

We may use personal information for the following purposes:

  • To process and fulfill orders;

  • To provide products and services;

  • To process payments;

  • To communicate with you about your orders;

  • To provide customer support;

  • To process returns, refunds and exchanges;

  • To prevent fraudulent or unauthorized transactions;

  • To maintain and improve our website;

  • To understand how customers use our website;

  • To personalize and improve the shopping experience;

  • To send transactional communications;

  • To send marketing communications where permitted and where you have provided the required consent;

  • To comply with applicable legal obligations;

  • To enforce our terms and policies;

  • To protect the security and integrity of our website and business.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing personal information, we may process your information based on one or more of the following legal bases:

Contractual Necessity

We may process your information when it is necessary to perform a contract with you, such as processing and delivering an order.

Legal Obligations

We may process information when necessary to comply with legal, tax, accounting, regulatory or other legal obligations.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided that those interests do not override your fundamental rights and freedoms.

This may include fraud prevention, website security, customer service, business administration and improving our services.

Consent

Where required by law, we will request your consent before processing personal information for specific purposes, such as certain marketing activities or non-essential cookies.

You may withdraw consent at any time where processing is based on consent.

5. Payment Information

Payments made through the Fixify website may be processed by third-party payment service providers.

These providers may collect and process payment information in accordance with their own privacy policies and security practices.

Fixify does not intentionally store complete payment card numbers or payment authentication credentials on its own systems.

Payment information may be processed by payment providers such as Shopify Payments, Stripe, PayPal or other payment methods made available through our store.

You should review the privacy policies of the relevant payment provider for additional information about how your payment information is processed.

6. Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information in connection with the operation of our online store, including information necessary to provide hosting, checkout, payment, security, analytics and other services.

Shopify may process information in accordance with its own privacy policies and applicable data protection laws.

For more information about how Shopify handles personal information, please review Shopify's Privacy Policy on its official website.

7. Service Providers

We may use trusted third-party service providers to help us operate our business and provide our services.

These providers may assist with:

  • Payment processing;

  • Order fulfillment;

  • Shipping and delivery;

  • Website hosting;

  • Website analytics;

  • Fraud prevention;

  • Customer support;

  • Email communications;

  • Marketing;

  • Technical services;

  • Website security.

These service providers may only receive information reasonably necessary to perform their services.

8. Sharing Personal Information

We do not sell your personal information as a standalone product.

We may share personal information with third parties when reasonably necessary to operate our business, fulfill your order, provide requested services, prevent fraud, comply with legal obligations or protect our rights.

Depending on the circumstances, recipients may include:

  • Shopify;

  • Payment processors;

  • Shipping and delivery providers;

  • Technology and hosting providers;

  • Analytics providers;

  • Customer support providers;

  • Marketing service providers;

  • Fraud prevention providers;

  • Professional advisers;

  • Government authorities or law enforcement agencies where legally required.

9. International Data Transfers

Some service providers used by Fixify may process personal information in countries outside your country of residence.

Where personal information is transferred internationally, we will take appropriate measures required by applicable data protection laws.

For individuals located in the European Economic Area, the United Kingdom or Switzerland, international transfers may rely on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism recognized under applicable data protection legislation.

10. Cookies and Similar Technologies

Fixify uses cookies and similar technologies to operate and improve our website.

Cookies may be used for purposes such as:

  • Keeping the shopping cart functional;

  • Remembering preferences;

  • Maintaining sessions;

  • Securing the website;

  • Understanding website usage;

  • Measuring website performance;

  • Improving the customer experience;

  • Providing relevant advertising where permitted.

Some cookies are strictly necessary for the operation of the website, while others may require your consent depending on applicable law.

Where required, we will request your consent before placing non-essential cookies on your device.

You may manage your cookie preferences through the cookie settings available on our website.

You may also configure your browser to block or delete cookies. However, disabling certain cookies may affect the functionality of the website.

11. Marketing Communications

Where permitted by applicable law, Fixify may send promotional emails or other marketing communications about products, offers and updates.

Where consent is required, we will only send such communications after obtaining the appropriate consent.

You may unsubscribe from promotional communications at any time by using the unsubscribe mechanism included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, refund information or important account notifications.

12. Analytics and Advertising

We may use analytics and advertising technologies to understand how visitors interact with our website and, where permitted, to measure and improve our marketing activities.

These technologies may collect information such as device information, browser information, pages visited, interactions and approximate location.

Where required by applicable law, we will obtain consent before using non-essential analytics or advertising technologies.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The purpose for which the information was collected;

  • Whether you have an ongoing customer relationship with us;

  • Legal, accounting or tax requirements;

  • Fraud prevention requirements;

  • The resolution of disputes;

  • The enforcement of agreements and legal rights.

When personal information is no longer required, we may securely delete it, anonymize it or otherwise process it in accordance with applicable law.

14. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information.

15. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These rights may include:

  • The right to access your personal information;

  • The right to request correction of inaccurate information;

  • The right to request deletion of personal information;

  • The right to restrict certain processing;

  • The right to object to certain processing;

  • The right to data portability;

  • The right to withdraw consent where processing is based on consent;

  • The right to object to direct marketing;

  • The right to lodge a complaint with a competent data protection authority.

These rights are subject to applicable legal limitations and exceptions.

16. European Economic Area and GDPR

If you are located in the European Economic Area, you may have rights under the General Data Protection Regulation and applicable national data protection legislation.

You may request access to your personal information, correction of inaccurate information, deletion where applicable, restriction of processing, data portability and objection to certain processing.

Where processing is based on consent, you may withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

You may also lodge a complaint with the data protection authority in the country where you live, work or where you believe an infringement occurred.

17. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases or use e-commerce services under applicable law.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

If you believe that a child has provided us with personal information in circumstances where such collection was not appropriate, please contact us so that appropriate action can be taken.

18. Third-Party Websites

Our website may contain links to third-party websites, services or applications.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

19. Fraud Prevention and Security

We may process personal information to detect, investigate and prevent fraudulent transactions, abuse, unauthorized access and other security threats.

This may include information related to orders, devices, IP addresses, payment activity and website interactions.

Where required by law, such processing will be carried out on an appropriate legal basis.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.

21. Contact

If you have questions about this Privacy Policy, your personal information or your privacy rights, please contact Fixify through the customer support contact information published on our website.

When submitting a privacy request, please provide enough information for us to identify your request and respond appropriately.

Fixify

We are committed to respecting your privacy and handling personal information responsibly, transparently and in accordance with applicable data protection laws.